Terms of Service

CLINCO solutions

Terms of Service – Software & Services Agreement

These terms govern the use of Clinco Solutions' cloud platforms and site management services. Standard terms cover software uptime SLAs, subscription licensing, API integration rules, and data liability guidelines.

  • Uptime SLA: 99.9% platform availability SLA for CRM, CTMS, and Sponsor Portal.
  • API Usage Policy: Guidelines for secure bidirectional data sync with external systems.
  • Subscription Licensing: Clear seat limits, support access, and system validation rules.
  • Compliance: Users must maintain active GCP and security training protocols.
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Terms of Service
CLINCO IMPACT

Proven Metrics of Success.

99.9%

Platform uptime SLA

OAuth

2.0 API secure access

Part 11

FDA compliant audit trails

SOC 2

Type II certified systems

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